> Quality Policy

  


QUALITY POLICY

The quality policy derives from our company philosophy and is based on the following points:

  • Commercialize products with high technological quality level which fulfill all requirements from the clients´ as well as from a legal and regulatory standpoint.

  • Be constantly up to date concerning technological developements in order to be able to offer state of the art solutions to our clients.

  • Establish and operate an efficient After Sales Service to serve the client covering: continued user training, specialised technical service and hotline/helpline for enquiries or equipment breakdown.
  • Guarantee that clients receive a service which meets their expectations.
  • Establish and measure employee satisfaction guaranteeing their continued education and preparation for professional and technological innovations from the market. In this way, achieve an atmosphere of positive communication and trust among Werfen employees.
  • Contribute to the progress in society by improving quality of life through technological progress.
  • Encourage the organization to meet these quality objectives.

MISSION STATEMENT WERFEN GROUP QA/RA DEPARTMENTS 

Our mission is to achieve nothing less than “World Class” Quality Assurance and Regulatory Affairs Systems, assuring cooperative support among the Werfen Group members. This achievement will be benchmarked through “Best Practices” in Regulatory Compliance, Continuous Improvement, Harmonized Quality and Regulatory Systems, and Environmental Management. We will leverage Werfen Group infrastructures when possible. These measures support the Global Medical Device supply from our individual companies by forming a strong foundation for the key requirements of customer satisfaction, innovative and effective patient diagnosis and monitoring, and reliable products and services. Within the Quality Assurance and Regulatory Affairs disciplines, the above measures are fully complementary to the Werfen Group Quality Policy, which states that we will “contribute to the progress in society by improving quality of life through technological progress.”